Event Cancellation Policy

When you register for an Orione event, you are submitting a preliminary reservation request. Event registration is not complete until you receive a confirmation from our team. Here's how it works:

Registration requests are processed on a first-come, first-served basis. We will notify you promptly if an event is fully booked when your request is received.

We understand that life happens. If you need to cancel your registration, please notify us as soon as possible by emailing events@orion.app or replying to your confirmation email.

If you are unable to attend an event, you may transfer your registration to another person at no additional charge. Please notify us of the transfer at least 48 hours before the event with the new participant's full name and contact information.

If you need to reschedule to a different date of the same event (when available), please contact us at least 7 days before your registered event date. Rescheduling is subject to availability and may incur a $25 rescheduling fee.

In rare circumstances, Orione may need to cancel or reschedule an event due to unforeseen circumstances such as facilitator illness, venue issues, or insufficient enrollment.

Orione reserves the right to make minor modifications to event schedules, venues, or facilitators. We will communicate any significant changes to registered participants promptly. Minor changes do not qualify for refunds.

We encourage all participants to arrive on time. If you arrive late, you may join the event in progress at the facilitator's discretion. No refunds are provided for late arrivals or no-shows.

For retreats and multi-day events, missing a portion of the experience does not qualify for a partial refund.

For outdoor events, minor weather conditions do not constitute grounds for cancellation. In the event of severe weather that makes an event unsafe, Orione will reschedule or provide refunds at our discretion.

Once you submit a registration request, you can expect the following communication from our team:

• Initial contact within 2 business days to confirm availability
• Invoice for payment (if applicable)
• Confirmation email with event details and preparation instructions
• Reminder email 48 hours before the event
• Follow-up email after the event with any relevant resources

Approved refunds will be processed within 7-10 business days. Refunds will be issued to the original payment method. Please note that your bank may take additional time to reflect the credit in your account.

We understand that emergencies and extenuating circumstances occur. If you have a special situation that falls outside this policy, please contact us at events@orion.app. We will review requests on a case-by-case basis with compassion and fairness.

If you have any questions about this Cancellation Policy or need to cancel or modify your registration, please contact us:

This policy is effective as of the date shown above and applies to all event registrations made through the Orione platform. We reserve the right to update this policy at any time.